How to arrange a substitute for your freelance shift

Can’t make it to a freelance shift and the cancellation deadline has passed? No worries, you can find a substitute to avoid a no-show and any other potential consequences.

Find a substitute

1. Go to the shift in your dashboard.
2. Look for the ‘request substitute’ button. If you see ‘cancel my shift’ instead, it means the cancellation deadline hasn’t passed yet, so you can still cancel the shift without any issues.
3. On the next page, scroll to the bottom and click ‘find a substitute.’ This will open the substitute page, where you can manage your substitute request.
4. Tip: Share the link from the substitute page in the Temper Discord Community to promote the shift and get more attention from other workers.

Responsibility

The shift is still your responsibility until you’ve arranged a suitable substitute, so keep an eye on the substitute page. When applications come in, take a look at the profiles and pick someone who meets the shift requirements.

Check their on-time and attendance rates, and only accept someone you trust to do the job properly, how they perform will show up on your account.

Ratings

Future clients can see how often you’ve requested substitutes and their average rating. Along with your show-up and on-time rates, they’ll also see your substitute percentage. Don’t worry, this is a separate metric and won’t affect your personal average rating.