Hi, we’re here to help

You can easily add your VAT ID to your profile. Follow these steps:

1. Profile
2. Account
3. Payment details - click edit
4. Add your VAT ID and invoice address and save them!

Don’t forget to add your invoice address, this has to match your registration with the Belastingdienst (Tax Administration) otherwise we can’t verify your VAT ID.

Getting started with Temper is quick and easy.

1. Download the Temper app. You can find it in your device’s app store (Google Play or the Apple App Store).
2. Sign up with your email address. We'll use this email address for notifications and to log you in.
3. Complete your profile. This is your “business card”. Companies reviewing your application will see your profile, so make a good first impression!
4. Apply for a shift. Browse available shifts and find one that matches your profile.
5. Upload your ID and citizen service number (BSN). We need these to verify that you're allowed to work in the Netherlands.
6. Add your payment details. Enter your IBAN and, if applicable, your company information, such as your VAT ID and KvK number.

And that's it! You can find both employed and freelance shifts on the platform.

To apply for shifts via Temper, you must be legally allowed to work in the Netherlands. That’s why we ask you to upload your ID.

We accept the following documents:

• Dutch passport or identity card
• Passport or identity card from a country within the European Economic Area (EEA)
• Dutch residence permit with the remarks “Arbeid vrij toegestaan” (“Work freely permitted”) and “TWV niet vereist” (”Work Permit not required”) in most cases. Read what permits can and can’t accept here.

We can not accept:

• Driver’s licenses: do not confirm your right to work, but may be used for BSN verification.
• Residence stickers or letters: issued by the IND during an ongoing procedure; not valid on Temper.
• Temporary documents: such as the Asylum registration card; these expire once your application or appeal is decided.
• Residence permits from other EEA countries: only valid for work within the country where they were issued.
• Certain Dutch residence permits: we cannot accept documents that require an additional work permit or where extra conditions may apply. Read more about this here.

Extra document for BSN verification

We may ask for a second document to verify your BSN (Citizen Service Number). This can be your driver’s license, for example.

Always bring your ID to the shift

Next to uploading your ID on the platform, when you arrive at your shift, you’ll need to show your ID. The (hiring) companies that need to check your documentation may view it on-site, but they cannot make a copy unless your nationality is outside the EEA.

Note that a driver’s license is not sufficient for this. Always bring your national ID card, passport or residence permit.

If you have any questions about the ID verification process, feel free to contact us. We’re happy to help.

Do you have a technical issue? That’s of course annoying, but it’s often easy to fix. Try the following first:

1. Update the app to the latest version
2. Delete and reinstall the app if updating doesn’t help

Still having problems?

Get in touch with us! Please forward us the following:

1. A screenshot or screen recording
2. A short explanation of what’s not working as expected
3. If it concerns specific shifts: the date and company name
4. Whether you’re using iOS or Android

Thanks for reporting it. It helps us solve the issue quickly!

We need to verify your identity, make sure you’re allowed to work in the Netherlands, and collect your BSN. To do this, you must go through ID verification, which has two parts:

• Uploading a valid ID document
• Take a selfie for biometric verification

Common reasons for rejection

• Work eligibility
• Poor upload quality
• Invalid ID document
• Selfie issues
• Name mismatch
• You already have an account

My ID should have been accepted. What now?

If you’ve checked the reasons above and believe your ID should have been accepted, but isn’t, contact our support team for further help.

We need your citizen service number (BSN) for both employed and freelance shifts. Here’s why.

Rest assured, your personal information, including your BSN, is securely stored and fully protected according to GDPR.

Oops, forgot your password? No worries, it happens. Follow the steps below to reset it.

1. Make sure you’re logged out.
2. Open the app
3. Enter your email address.
4. Scroll down and click on ‘forgot username or password?’
5. Fill in your email address
6. You’ll receive an email with a link to reset your password.

Spam

Check your spam folder if you don’t see the email. It’s also possible that the sender, support@temper.works, is blocked in your email settings, make sure to unblock us.

Trouble shooting

Not receiving the link? First, delete the app completely and reinstall it. Then request the link again. If you still don’t receive an email, please contact our support team.

You can only apply for shifts if your ID is still valid. If you don’t have another valid document, you’ll need to get a new ID before you can continue using the platform.

In your Profile go to My documents to upload a new document.

To work shifts through Temper, we ask you to complete an ID check. This allows us to verify your identity and confirm that you are allowed to work in the Netherlands.

Next to that, we are legally required to register your BSN (Citizen Service Number).

ID verification process

After creating your account, when you apply for your first shift, you’ll be asked to upload your ID.

How is my information protected?

Your information is handled securely, and we ask that you share your ID only through the Temper platform and never via channels like WhatsApp.

Always bring your ID to the shift

Next to uploading your ID on the platform, when you arrive at your shift, you’ll need to show your ID. The (hiring) companies that need to check your documentation may view it on-site, but they cannot make a copy unless your nationality is outside the EEA.

Note that a driver’s license is not sufficient for this. Always bring your national ID card, passport or residence permit.

If you have any questions about the ID verification process, feel free to contact us. We’re happy to help.

You can start your Temper journey once you turn 18. Even if you're legally allowed to work earlier in the Netherlands, the minimum age to work through our platform is 18.

Not yet 18? We hope to see you on the platform soon!

If you’re from outside the European Economic Area (EEA), you’ll need a valid residence permit to work in the Netherlands. It’s possible that in addition to your residence permit, your employer may also need to apply for a work permit. As an online platform, we’re not able to assist with that process.

Permit

If your residence permit includes the note “Arbeid vrij toegestaan’ ‘TWV niet vereist’ (Work freely allowed, no permit needed), you’re allowed to work in the Netherlands without needing a separate work permit. We generally accept these types of permits, but there are a few exceptions.

Exceptions

Some residence permits come with specific conditions. For example, you may only be allowed to work in the field or profession for which the permit was issued. Since we’re unable to verify these details or check for individual exceptions, we do not accept the following types of residence permits in any case:

• Study
• Kennismigrant (Highly skilled migrant)
• Arbeid als zelfstandige

We can’t make exceptions for this, even if there are no additional conditions for your personal situation. But, if your status changes in the future, of course we’d be happy to see you back!

When you create your profile and apply for your first shift, you will be taken to a page to verify your identity.

1. First, we ask you to upload or take a photo of your ID on the spot. Make sure this is a direct photo and not a copy. Read here which types of ID's are accepted.
2. The next step is to take a selfie (either with your phone or a webcam)

If your ID is valid and matching with your selfie, your identity has been verified. You can now continue on our platform.

The document you used is expired

If the document you use for your Temper account has expired or is about to expire, you can upload a new one in your Profile under My documents.

You can easily add your work experience to your profile. Go to your profile in the bottom-right corner of the app and click on your name at the top of the next screen. Here, you can edit your bio and add your work experience.

The Temper Pro badge is a great way to show companies that you are reliable and professional. Once you earn the badge, it will be shown on your profile and companies will see it when you apply for shifts. This increases your chances of being selected.

Pro badge

To earn a Pro badge, you must meet the following criteria:

• You have completed 50 or more shifts.
• Your average rating is 4.6 or higher.
• Your attendance rate is above 95%.
• You have been on time for more than 97% of your shifts.
• You have worked at least one shift in the past 12 months.
• You have been blocked from applying to no more than 4 locations.

Extra badge per job category

Once you have earned the Temper Pro badge, you can also earn a silver or gold badge in a specific category, such as catering, chef, sales, warehouse work, or barista.

• Silver badge
• Gold badge

For some people, retirement may still seem far away, but you can’t start saving early enough. The earlier you begin, the more time your money has to grow, and the more you’ll be able to enjoy your retirement later on.

Read more below about pensions for employed and freelance shifts:

Being on time is important. After each shift, the company indicates whether you arrived on time. This determines your punctuality score or ‘on-time’ percentage on your profile. A high score shows that you are reliable and take your work seriously.

Try to arrive 15 minutes before your shift starts. That way, you’ll have time to get changed if needed and get any last-minute instructions before you kick off.

If your percentage is above 89%, it’ll show up in black. If it drops to 89% or below, it turns red and clients will notice. So show up on time and keep that number looking good!

You can add your IBAN yourself in your profile.

1. Go to your Profile.
2. Scroll down to Financial Overview.
3. Select Payment details

You can use different bank accounts for freelance and employed shifts. But, both bank accounts must be registered in your name.

For security reasons you can not change your IBAN yourself. To change your IBAN, please contact our support team. Make sure you do this from your account by starting a chat.

We need your information

• your current IBAN
• your new IBAN
• if the change is for your freelance or employed shifts
• if it’s a business account for freelance shifts, we need proof that the business (VAT ID) is in your name (this can be a letter from the Belastingdienst for example)

Second verification freelance shifts

To change the freelance payment details, you'll also receive an email from Finqle once the update has been processed by us. Before payments can be sent to your new bank account, you'll need to confirm your new IBAN with Finqle via that email.

Deleted your account through your profile but miss us? No worries, you’ve got 14 days to change your mind. After deleting, you’ll receive a confirmation email with a link you can click anytime in those 14 days to undo it.

If you can’t find the email or are having issues, please contact support.

You can do update your personal information in your Profile (bottom right)

Click on your name at the top

• Edit your work experience and bio
• Add or remove languages
• View your ratings and attendance rate

This is the information companies can see when you apply for a shift.

My contact details

• Update your email address and phone number

Financial overview → Payment details

• Update your invoice details like your VAT ID for freelance shifts

You can’t change your home address or IBAN yourself. Please contact support and we’ll be happy to help you with this.

During your shift, you’re always covered for certain things. But the coverage is a bit different for employed shifts and freelance shifts. Check out the info below.

Once you’ve created your account, you’re automatically logged in. In most cases, you don’t need to log out, but if you want to, go to Profile via the bottom-right button and scroll all the way down. There you’ll find the Log out option.

To log in again, open the app and sign in with your email address and password.

Resetting your password

Forgot your password? No problem. During login, you can reset it by selecting ‘Reset password’.

A strong profile helps you get chosen for more shifts. Make sure your profile looks professional, reliable, and inviting. Here’s how:

Upload a professional photo

Choose a clear picture where you look neat and approachable, for example, wearing smart clothing or in a work setting.

Write a short and powerful bio

In two sentences, explain why you’re great at what you do and what makes you stand out.

Add relevant work experience

Showing your past experience helps to builds trust with the companies.

Keep your profile strong

After your first shift, you’ll receive ratings for attendance, punctuality, and performance. Don’t miss any shifts, and keep up your great work. High ratings will boost your chances of getting the best shifts!