Do I need to contact the client about a late payment?

Once the payment term has expired, Finqle will start the collection process free of charge. We recommend waiting while Finqle handles this for you.

So you don’t have to contact the client yourself, but if the invoice has been overdue for a longer period (for example longer than 30 days), we understand you do want to do so.

If you do reach out to the client, make sure you share the collective invoice number with them. This is the number known in their system. You can find this number in your own invoice, and it starts with the C.