My payment is late. What happens next?

Most invoices are paid on time, but sometimes payments may take a bit longer. For example because of administrative delays on the client’s side. No worries, this is not unusual for business payments. Here’s what you need to know if that happens.

Follow up

Once the payment due date has passed, Finqle automatically starts following up with the client. They’ll first send friendly reminders and, if needed, reach out by phone.

If that still doesn’t work, stricter measures may follow, like a final notice, involving an external collection agency and temporarily limiting access to the platform.

These actions are assessed on a case-by-case basis by Finqle. Cooperation and understanding of the client’s specific situation are the main priorities in the internal collection process.

Luckily, most invoices are paid within a few weeks.

Collective invoices

Your invoice isn’t sent separately; it’s included in a collective invoice that includes invoices from other flex workers and also Temper. This gives Finqle a stronger position to collect the payment.

What do you need to do?

Nothing. You don’t have to take any action. You’ll automatically get email updates if there’s any news to share. Of course, the best update is receiving the payment in your account.

When should you contact support?

Usually, you don’t need to. Finqle is already on top of it, and Support can’t speed up the process.

Only reach out if your invoice is more than a month overdue or if you have questions about the invoice itself. We’re more than happy to help where we can in those cases.

How to avoid late payments in the future?

As a freelancer, you run the risk of clients paying late, this is called debtor risk. If you’d rather not take that risk, choose DirectPay. Finqle will pay you directly for a small fee and then wait for the payment from the client themselves.