I received a different amount than expected for my employed shift.

Did you expect a different amount than what you received for your employed shift? There are three common reasons. Download your payslip to see exactly what caused the difference.

The amount on my payslip matches what I received, but I expected something else

• How your pay goes from gross to net

The shift page shows an calculation of your hourly wage, but the final payment can be slightly different. The amount listed is gross and doesn’t take into account individual tax deductions or extra allowances, like travel reimbursement. Your final payment reflects these adjustments.

Did you know you may be eligible for payroll tax credit? It reduces the amount of tax withheld from your wages, so you take home more net pay.

Read more about how your salary is calculated here.

I received more/less than what’s on my payslip

• You were paid for a shift from a different week

If your payslip doesn’t match the amount that you’ve received in your account, it might be because a shift from another week was paid out. If a checkout wasn’t accepted on time, the shift is paid a week later, but will still appear on the payslip of the week in which it took place.

So if you received more than what’s on your current payslip, download your older payslips to see the difference. You’ll see a correction page showing the updated payment date.

• A pay correction was made

If a correction was needed for a previous payslip, like if hours were recorded too high or too low, it might be adjusted in this week’s payment.

Check your older payslips to see if a correction was made. You’ll recognize it by an extra page added to the payslip, showing the adjustment, the amount, and the date it was paid or deducted. This date matches the day you received a different amount than expected.