When will I receive the payment of my claim?

Has the client cancelled your freelance shift after the cancellation deadline? In that case you will have the option to claim 50% of the total shift.

Processing a claim

After you file the claim, it takes about 7 days to be processed. Once that’s done, the invoice will be created and sent to the client on the next Monday or Thursday.

Invoice and payment term

You’ll find the sales invoice in your financial overview from the moment it’s send to the client. The date on the invoice marks the start of the payment term. You can find the payment term and duedate on your invoice. As soon as the client pays, you’ll receive your payment within 24 hours.

Note: DirectPay isn’t available for claims.