According to the platform, I have been paid but I haven’t received anything.

If the platform shows you’ve been paid but the money hasn’t hit your account yet, it might just take an extra day for the bank to process it. Keep in mind that banks don’t process payments over the weekend.

We usually recommend waiting at least two days.

Check your details

Please check your profile to make sure your IBAN is correct.

Freelance shifts

Freelance payments are processed through Finqle. Have you recently updated your IBAN with us? If so, you should have received an email from Finqle. You need to confirm your new details through that email before payments will go to your new account.

Download the transaction statement from your financial overview and check which bank account the payment was sent to.

Is your IBAN incorrect, or have you not received your payment within 2 days? Please contact support.