I’m having a dispute with the company about my checkout.

If the client didn’t agree with your checkout, you can always make a counterproposal for them to respond to. If they still don’t agree with your proposed hours, it’s a good idea to get in touch with them directly.

Contact the company

The best way to solve the problem is to reach out to the company directly. Call or email them as soon as possible to discuss the situation. Explain your side clearly and listen to theirs. Usually, this is enough to resolve the issue. Mistakes happen, and often a short conversation is enough to clear things up.

The checkout is approved, but it’s incorrect

• Employed shift: Hours can still be corrected with their confirmation. Ask the hiring company to send us a message if an adjustment is needed.
• Freelance shift: The invoice is generated immediately after checkout, so it can’t be changed afterward. In this case, you can work with the client to find a solution, for example by adjusting the hours slightly on the next shift or issuing a corrective invoice.

Contact us if needed

If you’re unable to work it out together, we are here to support you. Keep in mind, though, that we weren’t on-site during the shift and may not have all the details.

Further, a dispute about a freelance shift is really between you and the client, and since we are not a contracting party, we can’t mediate in solving any disputes.

We always try to help as much as we can. While we cannot guarantee that every disagreement will be fully resolved, we’ll do our best to guide you. Don’t hesitate to reach out if you need support.