DirectPay was not on time, can I get the factoring costs back?

It rarely happens, but unforeseen issues can pop up, causing you not to receive the payment for your freelance shift directly after the client’s approval of the checkout.

If this is the case, please contact us, we’re happy to help solve this as quickly as possible.

Debtor risk

Do keep in mind that even if your payment arrives later than expected, Finqle still carries the debtor risk. They are waiting for the client’s payment, which could be late or, in rare cases, never come. For this reason, the 2.9% fee you paid cannot be refunded. After all, you are still guaranteed to receive your payment.