Why is my ID rejected?

We need to verify your identity, make sure you’re allowed to work in the Netherlands, and collect your BSN. To do this, you must go through ID verification, which has two parts:

• Uploading a valid ID document
• Take a selfie for biometric verification

Common reasons for rejection

• Work eligibility
• Poor upload quality
• Invalid ID document
• Selfie issues
• Name mismatch
• You already have an account

My ID should have been accepted. What now?

If you’ve checked the reasons above and believe your ID should have been accepted, but isn’t, contact our support team for further help.