When will my checkout be approved?

After you submit your hours, the client has 7 days to approve the checkout. If this period expires, our system will automatically process your checkout on the eighth day. In that case, you will not receive a rating, but the payment process will start.

Counter-proposal

It can happen that the company doesn’t agree with the hours you submitted. If that’s the case, they can then make a counter-proposal. You can accept this, or you can make another counter-proposal yourself. Both of you have the option to add a message to explain to each other why you are suggesting the new hours.

Employed shift exceptions

For some employee shifts, you cannot complete the checkout yourself. In these cases, the company reports your worked hours to us, and we make sure they are processed correctly. The timeframe in which a checkout can be approved may also vary for these shifts. You can find more information about this in the shift description.

If, after receiving your payment and payslip, you believe something is incorrect, you can always contact the company to discuss it.