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You can find the labour agreement for your employed shift in the app. Go to your Dashboards, find the relevant shift and find a link to your contract in the shift details.

When is the labour agreement created and available?

If you're selected more than 48 hours before the shift, your labour agreement will be generated and available 48 hours before the shift begins.

If you're accepted within 48 hours before the shift starts, your labour agreement will be ready right after acceptance.

If you can’t find the labour agreement in the app or have any questions, feel free to reach out to support!

You’ll find your VAT ID in the letter from the Belastingdienst (Tax Administration) after your business is officially registered. Have you lost the letter? No worries, you can always check your VAT ID in Mijn Belastingdienst Zakelijk.

You’ll see ‘not chosen’ when the company chooses someone else for the shift. In that case, your application is automatically withdrawn.

The ‘rejected’ status appears when the company has viewed your profile, but then decides to click ‘don’t choose’.

A rejection isn’t always personal. It could simply be that they are waiting for an application from another flex worker, or the shift is cancelled.

Yes you can! At Temper, you can work both freelance and employed shifts. For freelance shifts, you’ll need to register as a freelancer and get a VAT ID to continue after your first shift.

But there are a few other differences between freelance and employed shifts. Make sure you know what they are.

For freelance shifts you can choose between two payment methods during checkout. Since our system is fully automated it’s not possible to change the payment method after you’ve completed your checkout.

Being on time is important. After each shift, the company indicates whether you arrived on time. This determines your punctuality score or ‘on-time’ percentage on your profile. A high score shows that you are reliable and take your work seriously.

Try to arrive 15 minutes before your shift starts. That way, you’ll have time to get changed if needed and get any last-minute instructions before you kick off.

If your percentage is above 89%, it’ll show up in black. If it drops to 89% or below, it turns red and clients will notice. So show up on time and keep that number looking good!

You can earn extra bonuses during your UberEats shifts. For example, by completing a high number of deliveries during busy periods.

You can always find the latest bonus opportunities and incentive programs in the Uber Driver app or in the Discord Community under #promotions-and-incentives.

Not a member yet? Join the Amsterdam Temper group in the Discord Community.

You can add your IBAN yourself in your profile.

1. Go to your Profile.
2. Scroll down to Financial Overview.
3. Select Payment details

You can use different bank accounts for freelance and employed shifts. But, both bank accounts must be registered in your name.

Have you withdrawn your application but still want to work the shift? Simply find the shift in the ‘Find work’ overview and apply again!

When you apply for your first UberEats shift through Temper, we trigger UberEats' onboarding process. At that point, UberEats may still reject your registration.

Here are some common reasons why this can happen:

• You’ve had a previous UberEats account with issues.
• Incorrect or incomplete information.
• You’re already connected to another agency (like Adecco or Randstad).

If you’re not sure what went wrong or need help checking your application, feel free to contact our support team. We’re happy to help you figure it out.

Your safety always comes first. Before you start delivering with UberEats via Temper, you'll receive a safety briefing that explains important precautions and emergency procedures.

If you're involved in an accident or find yourself in a critical situation while delivering, it's important to act quickly and take the right steps to protect yourself and others. We’re here to support you when you need help.

What to do in an emergency

If you’re in an accident or facing a life-threatening situation: Call 112 or contact the nearest hospital immediately.

• If you can’t continue working:
• If you have any urgent questions during your shift:

Emergency hotline

If you need urgent support during your shift, call 020 532 0946 (available daily from 11:00 to 00:00). This hotline is specifically for severe accidents or life-threatening situations that happen while delivering with UberEats. Please note that this line is strictly for emergencies. If you completed your shift but still need assistance, contact us via chat.

Responsible use of the emergency hotline To ensure those in real danger can get the help they need, the emergency hotline must be used only for urgent situations. Misusing this number not only delays assistance for couriers in critical need but also comes with consequences. Improper use of the hotline may result in a strike.

For security reasons you can not change your IBAN yourself. To change your IBAN, please contact our support team. Make sure you do this from your account by starting a chat.

We need your information

• your current IBAN
• your new IBAN
• if the change is for your freelance or employed shifts
• if it’s a business account for freelance shifts, we need proof that the business (VAT ID) is in your name (this can be a letter from the Belastingdienst for example)

Second verification freelance shifts

To change the freelance payment details, you'll also receive an email from Finqle once the update has been processed by us. Before payments can be sent to your new bank account, you'll need to confirm your new IBAN with Finqle via that email.