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If you’re from outside the European Economic Area (EEA), you’ll need a valid residence permit to work in the Netherlands. It’s possible that in addition to your residence permit, your employer may also need to apply for a work permit. As an online platform, we’re not able to assist with that process.

Permit

If your residence permit includes the note “Arbeid vrij toegestaan’ ‘TWV niet vereist’ (Work freely allowed, no permit needed), you’re allowed to work in the Netherlands without needing a separate work permit. We generally accept these types of permits, but there are a few exceptions.

Exceptions

Some residence permits come with specific conditions. For example, you may only be allowed to work in the field or profession for which the permit was issued. Since we’re unable to verify these details or check for individual exceptions, we do not accept the following types of residence permits in any case:

• Study
• Kennismigrant (Highly skilled migrant)
• Arbeid als zelfstandige

We can’t make exceptions for this, even if there are no additional conditions for your personal situation. But, if your status changes in the future, of course we’d be happy to see you back!

When working a employed shift, you’re employed by Temper for the duration of that shift. Understanding the terms of employment is essential. To begin with, you'll be working on a Phase A contract with an agency clause. Here are the key things to know:

Contract for every shift

When you apply for your first employed shift, you sign a framework agreement (’intentieovereenkomst’) with Temper. For every shift afterward, a labour agreement is automatically generated based on this framework agreement, using your existing signature.

Type of contract

As a temporary worker, you'll have a separate employment contract for each shift you accept. These are Phase A contracts with an agency clause. Although each contract is formally valid for four weeks, the agency clause means it automatically ends after each shift. As a result, you'll have multiple contracts throughout the year, one for each shift. You'll only be paid for the shifts you work.

You can work under a Phase A contract for up to 52 weeks in total. After that, Temper may decide to offer you a Phase B contract.

Compliance with regulations

The automatically generated labour agreements follow Dutch regulations and relevant CAOs (collective labour agreements), so you’re always treated fairly and paid at least the minimum wage.

Your previous work experience could affect your hourly rate. If you’ve worked with one of the companies before (either directly or through another agency), please contact support and let us know. It could affect your pay.

Surcharges

When working on irregular hours, such as weekends, nights, holidays, or overtime, surcharges may apply. If this is the case, you will earn more. You are also entitled to a travel allowance, and you will accrue pension benefits.

Wage & holidays

Your wage consists of the basic wage plus additional components such as holiday pay and holiday allowance, which are already included in your wage.

Cancellation

Both you and the hiring company can cancel a shift without consequences if it’s done more than 48 hours in advance. Within 48 hours, different rules apply. If the company cancels, they still have to pay you. If you cancel, it may be marked as a no-show, which can affect your profile.

Strike system

Unwarranted late cancellations, no-shows or significant complaints from companies may result in strikes. Getting 3 strikes will lead to being blocked for employed shifts.

Make sure you know the rules, so you’ll know exactly where you stand and won’t be faced with any surprises.

Only for employed shifts you may receive extra pay when working in the weekend, at night, or on public holidays.

An employment contract is automatically generated for each employed shift. You do not need to sign it manually every time; when you sign up for a shift, your signature from the framework agreement is used. For freelance shifts, there is no employment contract since you worked these as a freelancer.

Framework agreement

You signed the framework agreement when you first signed up for an employed shift. This serves as the basis for all future employment contracts.

When is your employment contract created?

The employment contract is created within 48 hours before the start of your employed shift, depending on when you are accepted, and takes effect at the start of the shift.

After registering as a freelancer, you’ll receive a letter from the Belastingdienst with two different numbers.

Your VAT identification number (VAT ID) is the one you use when communicating with clients. It must be included on invoices, your website, and other business communications.

Your VAT tax number (in Dutch: ‘ob-nummer’) is used only for communication with the Belastingdienst.

Why do I have two numbers?

The VAT ID helps protect the privacy of freelancers because it no longer contains your citizen service number (BSN). Your VAT return number does include your BSN.

Make sure you have a valid VAT ID (and, if applicable KvK number) registered in your name. Finqle, cannot process your invoices or payments if this information is missing or incorrect.

When you create your profile and apply for your first shift, you will be taken to a page to verify your identity.

1. First, we ask you to upload or take a photo of your ID on the spot. Make sure this is a direct photo and not a copy. Read here which types of ID's are accepted.
2. The next step is to take a selfie (either with your phone or a webcam)

If your ID is valid and matching with your selfie, your identity has been verified. You can now continue on our platform.

The document you used is expired

If the document you use for your Temper account has expired or is about to expire, you can upload a new one in your Profile under My documents.

You can easily add your work experience to your profile. Go to your profile in the bottom-right corner of the app and click on your name at the top of the next screen. Here, you can edit your bio and add your work experience.

A client can mark you as a no-show if you cancel too late, don’t show up, or don’t meet the shift requirements. But you can always challenge a no-show through the platform.

• Go to ‘To do’ in your dashboard. You’ll see the no-show there, open the report to check it out.
• You can accept the no-show or start a dispute via ‘I don’t deserve a no-show’. Give a short explanation of why you missed the shift and add any proof to back it up.
• The company will review your explanation and decide: either remove the no-show or leave it as is.
• Make sure to check and accept the final decision within 7 days so you can keep signing up for shifts.

You can only dispute a no-show once, and the final call is always up to the company.

Missed a shift but the checkout is still open

If the checkout for your missed shift is still open, you can start a no-show dispute yourself. Go to the shift, and mark that you didn’t work and explain why you weren’t there.

Company wants to remove the no-show after the dispute is closed

If you and the company reach an agreement after the dispute has closed, they can contact our support team to request that the no-show is removed.

I received a no-show, but the client canceled

If a client cancels your shift last-minute because they don’t need you, they should cancel it through the platform. Giving a no-show in this case isn’t correct. If this happened to you, please contact the company and ask them to contact our support team.

If the shift has already started and you missed it for any reason, you can report this yourself in the checkout.

• Go to the shift in your dashboard
• Click ‘Report absence’ (this only appears after the shift has ended, if you don’t see it yet, try again later)
• Fill in the form and explain to the company why you weren’t there

The company will then review your report and decide whether or not to mark you as a no-show. No-shows have a negative impact on your profile and may lead to further consequences.

The Temper Pro badge is a great way to show companies that you are reliable and professional. Once you earn the badge, it will be shown on your profile and companies will see it when you apply for shifts. This increases your chances of being selected.

Pro badge

To earn a Pro badge, you must meet the following criteria:

• You have completed 50 or more shifts.
• Your average rating is 4.6 or higher.
• Your attendance rate is above 95%.
• You have been on time for more than 97% of your shifts.
• You have worked at least one shift in the past 12 months.
• You have been blocked from applying to no more than 4 locations.

Extra badge per job category

Once you have earned the Temper Pro badge, you can also earn a silver or gold badge in a specific category, such as catering, chef, sales, warehouse work, or barista.

• Silver badge
• Gold badge

For some people, retirement may still seem far away, but you can’t start saving early enough. The earlier you begin, the more time your money has to grow, and the more you’ll be able to enjoy your retirement later on.

Read more below about pensions for employed and freelance shifts:

If you have an unpaid invoice and your client goes bankrupt, there’s a chance you may not receive payment. Learn more about how the bankruptcy process works.

Bankruptcy

A (creditor of the) client can file for bankruptcy at the court. Once the court has given its verdict on the initial bankruptcy, they will appoint a curator.

A curator will investigate whether the client has capital left, to be shared among the due creditors. Often in situations as such, there isn’t enough capital to pay everyone back what they are owed respectively and so the curator equally divides the properties according to the law and its legislation.

But there is an order. The curator, will be the first party to get their salary paid, after which the Tax Administration (Belastingdienst) and the UWV (Employee Insurance Agency) are in line to get their share.

Unfortunately, you as a flex worker, are the last in line in this process. As soon as Finqle is aware of the bankruptcy, you will be notified.

How can you still get paid?

All creditors are required to report to the appointed curator. As a flex worker using the services of Finqle, you don’t need to take any action yourself (unless communicated otherwise). But if you’ve chosen to invoice the client directly yourself, then you will need to take these actions independently.

It can sometimes take up to 6 months before the curator has divided all the remaining properties of the client. Please be aware that the chance exists that you may not receive the money that you are owed. If the client does pay the open invoices or part of, you will receive this as a payment from Finqle. Once and if Finqle receives an update on the status of the open invoices, they will notify all flex workers affected by the bankruptcy.

This means you don’t have to take any action and that the only thing you can really do is to be patient.