Hi, we’re here to help

Every shift has a cancellation period. That’s the time frame during which you can cancel a shift you’ve been accepted for without consequences. The period applies to both you and the company where the shift is scheduled.

If either you or the company cancels the shift, there may be consequences. The rules are slightly different for employed and freelance shifts.

If you have a question or just want some extra info, check our FAQ first. Here you'll find answers on basically all your questions.

Still need help? You can always send us a message via chat or email. Go to your profile and select Chat with support.

We do not offer live chat support

You can send us a chat message at any moment of the day, at any day of the week, but we will not provide an answer instantly. Our response times are always listed

You can also email us at support@temper.works. We are not available by phone and we do not have a service desk. So please ask your questions via chat or email.

You can easily turn on the payroll tax credit for employed shifts at any time. Here’s how:

1. Go to your profile
2. Find Payroll tax credit in the list
3. Switch it on

That’s it! If you change it before Wednesday 10 am, the change will take effect for your next payment on Friday. Otherwise from the week after.

You can also easily turn it off anytime, for example if you start earning more somewhere else.

You can only apply the tax credit at one employer and it’s up to you whether you want to apply this to your income from Temper. Not sure? Check out this article to help you decide.

A no-show means a company has marked you as not completing a scheduled shift. This lowers your show-up rate on your profile. Companies can see this when you apply for shifts, so make sure you keep showing up.

When do I get a no-show?

The most common reason is not showing up for a scheduled shift. But you can also get a no-show if you don't meet the requirements in the shift description and therefore can't work the shift. For example, if you:

• arrive late;
• don't wear the required clothing;
• don't speak the required language;
• don't have the required skills.

Additional consequences

For employed shifts you may receive one or more strikes if you receive a no-show. If you get 4 strikes, you can no longer apply for employed shifts.

Don't agree with your no-show?

A no-show isn't final straight away. If you think you received one unfairly, or you'd like to explain what happened and ask the company to remove it, you can start a dispute.

If something comes up and you can’t make your freelance shift and the cancellation deadline has already passed, it’s up to you to find a substitute.

The client is counting on someone who meets all the requirements, so try to pick someone who’s a great fit for the shift.

I really can’t find anyone

Don’t wait, call or message the client right away. Clear and quick communication really makes a difference. It helps them decide how to handle the situation and can prevent a no-show or compensation request. Sometimes they might even have a solution you hadn’t thought of.

If you come to a different agreement, you can confirm the agreement during checkout.

The client has no solution

If the client has no solution and you can’t find a substitute, you can always decide to work the shift anyway. If not, they can report you as a no-show.

If you cancel on time (before the cancellation deadline), you don’t need to find a substitute.

Companies post their own shifts, so we don’t have any more information than you do. Got a question? Feel free to call the company directly! You’ll only get their contact details through the platform once you’re accepted for a shift, so if you want to reach out before that, just search for their number or email address online.

During your shift, you’re always covered for certain things. But the coverage is a bit different for employed shifts and freelance shifts. Check out the info below.

We use a strike system for employed shifts. A strike is given when agreements are not met. Think of it as a formal warning. But if you receive too many strikes, you may be (temporarily) blocked from applying for employed shifts.

Of course, we understand that things happen, so we won’t penalize you immediately for a single mistake. The goal is simply to keep things professional and reliable for everyone, both the companies using the platform and you as a flex worker.

What leads to a strike?

You can receive multiple strikes for each violation. Strikes can be given in these situations:

• Late cancellation
• No-show (failing to show up)
• Significant complaints from clients

Block after 4 strikes

Once you reach 4 strikes, your upcoming employed shifts will be cancelled, and you won’t be able to apply for new employed shifts for 30 days. After 30 days, the block is lifted, and you can apply for employed shifts again. But you’ll still have 2 strikes left.

Can strikes be removed?

After successfully completing three employed shifts, one strike is removed. So after 6 completed shifts you can be back to 0 strikes after a 30-day block.

Reaching 4 strikes for a second time

Just make sure you don’t reach 4 strikes again. If you reach 4 strikes for a second time within 90 days or 50 shifts, you can be permanently blocked from applying for employed shifts.

Strikes and a Phase B contract

If you are working under a Phase B contract, you won’t be blocked for employed shifts after a fourth strike. But it will influence Tempers’ decisions regarding a potential contract extension.

Serious violations (Zero Tolerance)

There are certain violations that have immediate consequences, including a permanent ban from the platform. This includes theft, fraud, sexual harassment, or other forms of inappropriate behavior. These actions are completely unacceptable and go against the core values of the Temper platform.

Can I also get a strike for a freelance shift?

Strikes only apply to employed shifts. Because Temper is your employer for these shifts, we are responsible for ensuring a good match and reliability toward the hiring company. Freelance shifts work differently: in that model, you are an independent professional making direct agreements with the client, and Temper does not intervene in the execution of the work.

As a freelancers you can choose to handle your invoicing and accounts receivable through Finqle. Finqle is an independent factoring company with lots of experience.

They also offer the option for factoring. With factoring, for 2,9% of the total invoice, you can get paid right after your checkout is approved. A smart way to access your money faster.

Any questions? Finqle is easy to reach at 085 3033 650 or info@finqle.nl.

Once you’ve created your account, you’re automatically logged in. In most cases, you don’t need to log out, but if you want to, go to Profile via the bottom-right button and scroll all the way down. There you’ll find the Log out option.

To log in again, open the app and sign in with your email address and password.

Resetting your password

Forgot your password? No problem. During login, you can reset it by selecting ‘Reset password’.

Did you submit incorrect hours in the checkout? No worries, contact the company where you worked the shift. If they haven’t accepted the hours yet, they can make a counter-proposal that you can then approve.

But once the hours have been accepted, the checkout can’t be easily adjusted. The solution for this depends on the shift.

When you apply for a shift, the company needs to accept your application, so it’s hard to say exactly when that will happen. We ask them to respond to applications at least 24 hours in advance, but it’s possible that they respond later, sometimes even right before the shift starts.

Withdraw your application on time

It’s your responsibility to keep an eye on your open applications. Check them regularly and withdraw any applications when you no longer want to wait for a response. This way, you won’t be accepted last-minute when you’re not actually available.

Automatic withdrawal

When signing up, you can choose to automatically withdraw your registration if you haven't received a response by a specified number of hours before the shift starts.

What happens if you miss a shift

If you don’t notice in time that you were accepted and miss the shift, the company can mark you as a no-show. This can have further consequences. For employed shifts you could get a strike and for freelance shifts the client may ask for a €100 compensation.