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Doing a delivery shift for UberEats through Temper? Good news, Uber has its own insurance that covers you during those shifts.

• It covers damage you cause to other people or their property.
• You're not covered when driving a motorized vehicle, damaging your own property, or driving unsafely. Stay protected by following these road safety guidelines.

You don’t need to do anything to activate this, Uber handles it automatically. Do contact them if you want to file a claim.

Important: If you're using a motorized vehicle (like a scooter or moped), you're responsible for having your own legal insurance for it. Uber and Temper don’t cover motorized vehicles under their regular insurance.

In your financial overview under Turnover taxes, you’ll see your substitution costs. These are the costs for having someone else cover your freelance shift. Remember, you’ll receive two invoices if you have yourself substituted for a shift.

VAT declaration

The VAT you pay on these costs can be deducted from the VAT you owe to the Tax Authorities, so it’s smart to include them in your VAT return. This is called tax reduction (in Dutch voorbelasting).

Example:

Let’s say you earned a total of €600 in a quarter. You received €126 VAT on that (€600 × 21% = €126). But you had one of your shifts covered by someone else. The substitution cost was €100 excluding VAT. You paid €21 VAT on that (€100 × 21% = €21).

The VAT you pay on business expenses can be deducted from the VAT you owe on your earnings.

When you file your VAT return, you enter this under “voorbelasting”. In this example, the amount you’d end up paying to the tax office is: €126 − €21 = €105.

By including the invoice from your substitute in your VAT return, you make sure you don’t pay too much tax. To make it easier for you, we’ve already included this in your overview.

We need to verify your identity, make sure you’re allowed to work in the Netherlands, and collect your BSN. To do this, you must go through ID verification, which has two parts:

• Uploading a valid ID document
• Take a selfie for biometric verification

Common reasons for rejection

• Work eligibility
• Poor upload quality
• Invalid ID document
• Selfie issues
• Name mismatch
• You already have an account

My ID should have been accepted. What now?

If you’ve checked the reasons above and believe your ID should have been accepted, but isn’t, contact our support team for further help.

Don’t have a VAT ID yet? No worries! You can work your first freelance shift without one. It’s a great way to try freelancing and see if it’s for you before officially registering.

First shift

After your first shift, you’ll need to apply for a VAT ID. If you do this through our platform, you can work two more shifts while you wait to receive it from the Belastingdienst (Tax Administration). That means you can work up to three shifts in total without a VAT ID. For these shifts, no VAT will be added.

Check your invoices

If VAT is listed, you’ll need to include it in your VAT return. If there’s no VAT, those shifts are part of your “try out” shifts and you don’t need to declare them.

Important: Even if no VAT was charged, you still need to report the income on your income tax return.

There are other reasons as to why you didn’t receive VAT, read more about those here.

If the client didn’t agree with your checkout, you can always make a counterproposal for them to respond to. If they still don’t agree with your proposed hours, it’s a good idea to get in touch with them directly.

Contact the company

The best way to solve the problem is to reach out to the company directly. Call or email them as soon as possible to discuss the situation. Explain your side clearly and listen to theirs. Usually, this is enough to resolve the issue. Mistakes happen, and often a short conversation is enough to clear things up.

The checkout is approved, but it’s incorrect

• Employed shift: Hours can still be corrected with their confirmation. Ask the hiring company to send us a message if an adjustment is needed.
• Freelance shift: The invoice is generated immediately after checkout, so it can’t be changed afterward. In this case, you can work with the client to find a solution, for example by adjusting the hours slightly on the next shift or issuing a corrective invoice.

Contact us if needed

If you’re unable to work it out together, we are here to support you. Keep in mind, though, that we weren’t on-site during the shift and may not have all the details.

Further, a dispute about a freelance shift is really between you and the client, and since we are not a contracting party, we can’t mediate in solving any disputes.

We always try to help as much as we can. While we cannot guarantee that every disagreement will be fully resolved, we’ll do our best to guide you. Don’t hesitate to reach out if you need support.

Travel allowance helps cover the cost of getting to and from work. Whether you’re eligible depends on the shift.

Has the client cancelled your freelance shift after the cancellation deadline? In that case you will have the option to claim 50% of the total shift.

Processing a claim

After you file the claim, it takes about 7 days to be processed. Once that’s done, the invoice will be created and sent to the client on the next Monday or Thursday.

Invoice and payment term

You’ll find the sales invoice in your financial overview from the moment it’s send to the client. The date on the invoice marks the start of the payment term. You can find the payment term and duedate on your invoice. As soon as the client pays, you’ll receive your payment within 24 hours.

Note: DirectPay isn’t available for claims.

In the financial overview, you can download all invoices and important documents generated via Finqle for your freelance shifts, including the sales invoice. This is your invoice to the client. The reference number of a sales invoice always starts with the letter M.

Collective invoice

In your sales invoice you can find a collective invoice number (starting with the letter C). This is the number of the invoice that is sent to the client. Finqle bundles individual invoices from different flex workers into one collective invoice, making it easier for clients to pay everyone.

If you have a question about your payment from the client, use this number, as it’s the one they recognise.

Invoice date

The invoice date (not the date of your shift) is important for your administration and tax filing, it determines which tax period your declaration falls into.

You might be able to download your invoice a few days before the invoice date, especially if you use DirectPay. This is because clients only receive a collective invoice on Monday and Thursday. For proper administration, it’s important that both invoices have the same date.

Have you chosen DirectPay?

It’s good to know that the total amount on your sales invoice (M), including VAT, is not the amount you will actually receive if you’ve chosen for DirectPay. The factoring costs still need to be deducted. For this, you will receive a separate invoice: the purchase invoice (reference number starting with F). The calculation is reflected in your transaction statement (T), which shows the exact amount you’ve been paid.

You can all documents in your financial overview.

If you requested your VAT ID through us, we’ll send the OSO form to the Belastingdienst (Tax Administration) on your behalf. While you’re waiting, you can work 2 extra shifts.

After that, you’ll need your VAT ID to continue picking up shifts. You should receive it by post from the Belastingdienst within 3 weeks. Got it? Nice! Add it to your profile.

Have you been waiting longer than 3 weeks? Give the Belastingdienst a call at 0800-0543 (free).

We need your citizen service number (BSN) for both employed and freelance shifts. Here’s why.

Rest assured, your personal information, including your BSN, is securely stored and fully protected according to GDPR.

Oops, forgot your password? No worries, it happens. Follow the steps below to reset it.

1. Make sure you’re logged out.
2. Open the app
3. Enter your email address.
4. Scroll down and click on ‘forgot username or password?’
5. Fill in your email address
6. You’ll receive an email with a link to reset your password.

Spam

Check your spam folder if you don’t see the email. It’s also possible that the sender, support@temper.works, is blocked in your email settings, make sure to unblock us.

Trouble shooting

Not receiving the link? First, delete the app completely and reinstall it. Then request the link again. If you still don’t receive an email, please contact our support team.

You can only apply for shifts if your ID is still valid. If you don’t have another valid document, you’ll need to get a new ID before you can continue using the platform.

In your Profile go to My documents to upload a new document.