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It rarely happens, but unforeseen issues can pop up, causing you not to receive the payment for your freelance shift directly after the client’s approval of the checkout.

If this is the case, please contact us, we’re happy to help solve this as quickly as possible.

Debtor risk

Do keep in mind that even if your payment arrives later than expected, Finqle still carries the debtor risk. They are waiting for the client’s payment, which could be late or, in rare cases, never come. For this reason, the 2.9% fee you paid cannot be refunded. After all, you are still guaranteed to receive your payment.

Through our platform, you can work a maximum of 660 hours per year at the same client as a freelancer. Once you’ve reached the 660 hours, you’ll receive a notification through the platform that you won’t be able to work for the same client again this year.

Why is there a maximum?

An important part of entrepreneurship is working for multiple clients. That’s why there’s a guideline of a maximum of 660 hours per client. This encourages you to spread your work across different clients.

After your shift, it’s time to complete the checkout. You write down the hours you worked and leave a rating for the company where you did your shift.

• Go to My Work
• Select Shifts at the top
• Click on the shift under To Do
• Start Checkout

There are a few small things to keep in mind might depending on whether it’s a employed or freelance shift.

The shift description explains exactly what is expected of you and what you can expect. For example, what tasks you will perform. These expectations are also included in the agreement you sign when you get hired for the shift. So, if you’re hired for a barista shift, you cannot be placed in the dishwashing area without agreeing to this.

The company can always check with you if you’re open to doing other tasks. It’s great if you’re flexible, but in the end it’s your choice.

If there’s no work in your planned role and you don’t want to switch tasks, you can ask the client to cancel the shift.

To find a shift that really matches you, it’s important to read the shift description carefully. This is where the company explains what they’re looking for and what you can expect. Here are some things to pay attention to:

Freelance vs employed

On the platform, you’ll find both employed and freelance shifts. You choose what you want to do and can easily set this in the search filters. Or you can go for both, totally up to you!

Hourly compensation

You decide what your skills are worth. Pick a shift with an hourly compensation that you’re happy with.

Company & tasks

Read the company’s description carefully. This gives you a good idea of the shift and helps you decide whether it’s a good fit for you.

Skills

You know best what you can do. Only apply for shifts where your skills match the requirements. After the shift, the company will rate your performance. And if you arrive without the necessary skills, they can refuse you and mark you as a no-show.

Appearance

Companies often have specific requirements for your appearance. For example, if you need to dress in a specific colour. You are, after all, the face of their business during the shift. Make sure you meet all requirements so you can start working without issues.

Shift duration

Pay close attention to the shift times. Being late can affect your on-time percentage. If you’re unsure if you can make it, it’s safer to pick a different shift. Better safe than sorry!

Location

Some locations are hard to reach by public transport late at night. Make sure you allow enough travel time and have a plan B in case something goes wrong. If you’re not at the location on time, the company can mark you as a no-show.

Cancellation policy

Check the cancellation policy before applying for a shift. It’s listed in the application page for each specific shift. The cancellation period can be between 24 hours and 7 days. If you can’t make it to your shift last-minute, this can have consequences.

For each employed shift, you’ll get a payslip on payday (Fridays) for the period you worked. It shows exactly what you got paid for and how your net salary was calculated.

Download in the app

You can easily find all your payslips in the app. The contract date (the day you worked) decides which payslip a shift appears on, they’re organized by week.

Shifts paid later

If a shift is paid later than the others in the same week, it will be added to the payslip for the week in which the contract date falls. You can download the updated version on the same Friday you’ll receive the payment.

For freelance shifts you’ll be able to download your invoices after the shift.

Check the shift you want to apply for. If it’s a freelance shift, you’ll be working as a freelancer and won’t be employed by Temper or the company you work for. In that case, you don’t have an employer, but you are your own boss.

During your employed shift, you are contracted by Temper. This means that your employment relationship is with MQ Temper B.V. and the companies you work for are considered the hirers, or ‘inleners’ in Dutch.

For each employed shift you work, you’ll have a separate labour contract.

If you choose ‘wait for the client to pay’, your client pays the invoice directly to Finqle, and Finqle pays you once the invoice has been paid.

Payment terms are typically 14 or 30 days, but can sometimes be 45 or 60 days. The average payment term shown at checkout is only an indication and not a guarantee.

Due date

1. Go to your Financial overview in your Profile
2. Go to Invoices
3. Download your sales invoice.
4. The date on the invoice is the day on which your invoice has been received by the client. You can also find the payment term and expiration date on the invoice.

What if the payment term has expired?

Once the payment-term of the invoice has expired, we call this an ‘overdue invoice.’ From this moment onwards, it’s important to grant the client a little bit of extra time. During this time, Finqle will start to send the client payment reminders and investigate why the invoice hasn’t been paid yet.

Taking a break while you work is always important. It gives you time to eat, relax, and get back to work with fresh energy. Here are the rules for freelance and employed shifts.

If you’re running late for a shift, make sure to let the company know as soon as you can.

Keep in mind that if you arrive late, the company might decide not to let you start working and could mark you as a no-show. Reaching out to them as soon as possible can avoid this.

On-time percentage

During check-out, the company indicates whether you arrived on time. If you're late, it will affect your on-time percentage. Other companies can see this score when you apply for future shifts, so arriving on time helps you stand out.

Once you’ve been accepted for a shift, you can easily find the company’s contact details. Just head to your dashboard, open the shift, and you’ll find the information on the shift page.

The details are not listed or are incorrect

If the details are incorrect, take a quick look at the shift briefing, as companies often share extra details there. If you’re working an employed shift, it’s also a good idea to download the Arbo document. Sometimes contact details are included in this document.

I haven’t been accepted for the shift yet, but I do have a question.

Since contact details only become available after you’ve been accepted, it’s important not to apply for shifts if you still have questions or doubts. In this case it’s best to look look up the company online and find a phone number or email address to contact the company. You can also always stop by the location to ask your question or get the right contact details in person.

I really can’t find the correct contact details

If you’re still unable to find the correct details, contact our support team.

This depends on the type of shift.