Hi, we’re here to help

Tips are handled directly at the workplace. If you want to know how it works before your shift, just reach out to the company for details. There are some differences between employed and freelance shifts, read more below.

For employed shifts, you receive an hourly wage. For freelance shifts, you agree on an hourly rate with the client. How much you can earn per shift depends on a few factors.

As soon as you sign up for your first shift, you will be directed to the ID verification process. To complete your registration, you must first upload a valid form of identification.

On the platform, you will find two types of shifts: employed shifts and freelance shifts. Depending on the type of shift you apply for, there may be a few things you need to sort out before you can get started.

As a freelancer, you send invoices to your client for the work you have completed. In most cases, these are paid on time. But, there is always a risk involved: the so-called debtor risk.

Overdue invoices

Debtor risk is the risk that a client pays late, or in the worst case, not pays at all. To help with this, Finqle handles the follow-up of overdue payments free of charge. Read more about the steps they take when a payment is not received on time.

Can you avoid this risk?

If you prefer to avoid this risk, you can choose to only accept shifts for which DirectPay is available. In that case, you pay 2.9% of the invoice amount to Finqle, but in return, they pay you directly after the checkout. Finqle then waits for the client’s payment and takes on the debtor risk themselves.

This way, you, as a freelancer, maintain more control over your earnings and avoid unpleasant surprises.

1. What is Temper?

Temper is a platform that makes flexible work possible. We believe everyone deserves the freedom to choose when and where they work, so work fits around your life, not the other way around. Whether you work in employment or as a freelancer, you can easily build your own schedule by applying for shifts that suit you.

2. Do I have a contract?

Through Temper, you can choose between two types of shifts: employed shifts and freelance shifts. Read about the differences here. In short. During employed shifts, you are hired by Temper and have a temporary employment contract. For freelance shifts, you and the client both sign the assignment agreement.

3. What kinds of shifts can I find on Temper?

Through Temper, you can find shifts across a variety of industries, from hospitality and retail to catering and logistics.

4. How much work experience do I need to start?

In each shift description, you can see what experience is required. Make sure you meet these requirements before applying.

No work experience yet? No worries! There are plenty of shifts that don't require specific experience, so you can get started and build your skills.

5. I already have another job. Can I work through Temper as well?

Yes! Keep in mind, though, that if you plan to do employed shifts, you can only apply the payroll tax credit (loonheffingskorting) with one employer.

6. How do I get enough work?

On our platform, you’ll find an average of more than 15,000 new shifts every week, so there’s always something that suits you. Use the filters in the shift overview to quickly find shifts that match your preferences.

Read the description carefully. Do you meet the requirements and are you available? Then apply for the shift. The company will choose the candidate that best fits the role.

7. How can I increase my chances of being chosen?

Boost your chances by applying to several shifts at once, picking up last-minute shifts, or going for shifts with fewer applicants. If a client likes your work, you could join their flex pool, making it even more likely you’ll be chosen again.

8. Are travel expenses reimbursed?

It depends on the type of shift.

Freelance

For freelance shifts, travel, accommodation, materials, and other costs are included in your hourly rate. These are part of being self-employed. In rare cases, travel costs may be reimbursed, if so, it will be mentioned. But you can always try to negotiate a higher rate.

Employed

For employed shifts, travel expenses may be reimbursed depending on the applicable collective labor agreement (CAO).

9. When do I get paid?

It depends on the type of shift.

Employed

For employed shifts, pay slips are generated and paid every Friday. If your checkout is approved by Wednesday in the week after your shift, you’ll get paid that same Friday (so earliest de Friday in the week after your shift).

Freelance

For freelance shifts, an invoice is automatically generated once the checkout has been approved. As a freelancer, you then wait for payment from the client.

But, good news, in many cases, you can use DirectPay through Finqle. For a fee of 2.9% of the invoice amount, you will receive your payment within minutes after the checkout has been approved.

10. What if I can’t make it to a shift?

Each shift has a cancellation period during which you can cancel without any consequences. Late cancellations may have consequences.

Freelance

For freelance shifts, you can always arrange a substitute. If you can’t find a substitute and nobody ends up working the shift, the client can mark you as a no-show which lowers your show-up percentage.

Employed

For employed shifts, you can’t arrange a substitute. You can cancel the shift via the platform and explain why you have to miss it. The client may mark you as a no-show, which affects your show-up rate and could result strikes.

11. Am I insured?

Yes! You’re insured during both freelance and employed shifts.

Freelance

During freelance shifts, you’re covered through Alicia Benefits for liability, accidents, and even disability. Read here for details.

Employed

During employed shifts, you’re automatically insured through Temper for sickness, disability, and unemployment. On top of that, there’s additional coverage for liability and accidents at work during your shift.

12. What taxes do I need to deal with?

There are two types of taxes to be aware of: income tax and VAT.

Income tax applies to everyone working through Temper, and you file it every spring for the previous calendar year.

VAT applies only if you’ve done freelance shifts. In that case, you file VAT declaration quarterly.

To get paid, you’ll need to complete the checkout after your shift. You fill in how long you’ve worked and any breaks you took. The company you worked at reviews it, and if they agree, accept your checkout. After this, the payment process can start. This works differently for freelance and employed shifts.

Once the payment term has expired, Finqle will start the collection process free of charge. We recommend waiting while Finqle handles this for you.

So you don’t have to contact the client yourself, but if the invoice has been overdue for a longer period (for example longer than 30 days), we understand you do want to do so.

If you do reach out to the client, make sure you share the collective invoice number with them. This is the number known in their system. You can find this number in your own invoice, and it starts with the C.

Temper is your official employer during your employed shifts. We partner with Maqqie for some behind-the-scenes services, like payrolling, pension, insurance, and long-term illness cases. For you, this doesn’t change much. In almost every instance, Temper will still be your first point of contact.

For employed shifts, a minimum wage applies and is determined by several factors, while for freelance shifts, you set the minimum hourly rate you want to earn for yourself.

For employed shifts, you might get extra allowances depending on the collectieve arbeidsovereenkomst (cao) for your role.

Not sure if you qualify or how much you’ll get? Just check the relevant cao on the shift page or in your contract.

Types of surcharges

• Overtime: If you work beyond the standard hours set in your contract, you may be entitled to an overtime surcharge.
• Weekend work: Shifts that take place on weekends often come with additional pay to compensate for working outside regular hours.
• Night shifts: Working during nighttime hours may also qualify you for a night surcharge, reflecting the different demands of night work.
• Holiday shifts: If you work on public holidays, you might receive a surcharge as well, recognising the inconvenience of working on days typically reserved for rest.

Other allowances

Apart from surcharges or working irregular hours, you might receive travel allowance based on the relevant CAO.

No surcharges for freelance shifts

For freelance shifts, you work as an independent contractor rather than an employee. This means the rules from CAO’s don’t apply, and freelance shifts don’t include surcharges. But you’re always free to negotiate your hourly rate.

If a client cancels your freelance shift after the cancellation deadline has passed, you’re entitled to 50% of the total shift amount.

The client needs to cancel you

As soon as the cancellation is processed through the platform, you’ll see the option to submit a claim on the shift page. Don’t see the option yet? That probably means the client hasn’t officially cancelled the shift in the platform. Just reach out to them and ask them to do that.

Keep in mind: you can claim within 7 days from the cancellation.

In the temporary staffing industry, such as with employed shifts, pay increases are not based on performance but on experience.

The rules for this are set out in the NBBU CAO (collective labour agreement). These rules determine when your hourly wage increases through a new wage step.

This does not apply to freelance shifts since you work them as a freelancer.

How pay scale steps work

You move to the next wage step once you have worked 52 weeks in the same role at the same company. Those weeks may have been accumulated through Temper or through another staffing agency, as long as it was the same role at the same workplace. Please note that this only applies if you previously worked through a staffing agency, not if you were employed directly by the client company.

If you previously worked for the same client company through another staffing agency and this was no more than 6 months ago, your previously worked weeks will still count. We always verify this with the client company before determining your pay scale step. Your accumulated experience resets after a break of 6 months or more.

Phase B contract

A pay scale step should not be confused with a Phase B contract.

Through Temper, you can work for a maximum of 52 weeks on a Phase A contract, potentially across multiple client companies. After that, you may become eligible for a Phase B contract. A Phase B contract runs for a longer period and includes an agreed minimum number of hours. But, this does not directly affect your hourly wage.

A Phase B contract based on previous experience with a client company is only possible if two conditions are met: the client company specifically requested that you work through Temper, and you have worked for that same client company in the same role within the last 6 months.

A wage step is separate from this. You are entitled to a higher hourly wage once you have worked for more than 52 weeks in the same role at the same company. These weeks may have been accumulated through Temper or through another staffing agency. This means you can qualify for a pay increase while still working under a Phase A contract.

How do I report my previous experience?

If you have worked for a company before and plan to work there through Temper in the same role, please contact Support. We will ask for proof of your previous work experience (such as an employment contract or payslips) and verify the number of weeks you have worked. We will then confirm this with the client company and, if applicable, apply the correct pay scale step to your future shifts.